Service terms
Clear terms for a rolling hotel service
This page summarises AYZYNX services. The versioned service agreement accepted by an authorised hotel representative governs the customer relationship and takes precedence over this summary.
The service
AYZYNX provides the package identified in the accepted agreement: an AI concierge configured from hotel-approved information for one hotel website, and an AI receptionist only where telephone service is separately configured and activated. Setup, dashboard access and agreed installation support are included. Compatibility, launch timing and staff handoff routes are confirmed during onboarding.
Hotel responsibilities
The hotel must provide accurate information, review guest-facing knowledge, maintain authorised website access and tell AYZYNX when important policies, facilities or operational details change.
Responsible fair use
The monthly package is designed for normal guest-question traffic on one independent hotel website. AYZYNX may apply reasonable technical protections or discuss a different arrangement if usage is abusive, automated or materially outside the agreed service.
AI and service boundaries
AI output can be incomplete or incorrect. AYZYNX does not replace hotel judgement, confirm room availability, modify reservations or collect guest card details. Personal, sensitive, uncertain and operational requests should follow the hotel’s approved secure channels or staff escalation route.
Pricing, billing and cancellation
The AYZYNX AI Concierge is £249 per month for one hotel website. Telephone and combined-service pricing applies only when separately quoted and configured. Stripe processes subscription payments. The service renews monthly until cancelled under the accepted agreement; cancellation stops future renewals but does not retrospectively refund a completed billing period unless the agreement or applicable law requires it.
Suspension and ending the service
AYZYNX may suspend affected access where payment fails, use creates a security or legal risk, or the hotel materially breaches the agreement. When the service ends, AYZYNX applies the effective cancellation date, entitlement state, account access and documented export, retention and deletion process rather than immediately destroying client records.
Data and confidentiality
Each party must protect the other’s confidential information. The Privacy Notice, Data Handling page, Subprocessors page and applicable Data Processing Terms describe how AYZYNX handles service data. Hotels remain responsible for the accuracy and lawful provision of the information they approve.
Liability and third-party services
The accepted agreement sets the applicable liability terms. AYZYNX depends on third-party hosting, AI, payment, communications and information services and is not responsible for failures outside its reasonable control, while remaining responsible for operating its own service with reasonable care.
Availability and support
AYZYNX aims to provide a reliable service but does not promise uninterrupted availability. Planned maintenance, third-party services and events outside reasonable control may affect operation. Support is available at contact@ayzynx.com.
Last updated 1 September 2026 · Questions: contact@ayzynx.com