01
Hotel-grounded answers
Policies, timings and amenities come from information the hotel controls.
Intelligence for independent hospitality
The intelligent layer between your hotel and every guest.
Ayzynx gives every hotel a 24/7 digital concierge that answers questions, recommends local experiences and returns complex requests to the team.
Setup included for pilot hotelsNo long-term contract
Intent understood
Walking & hiking nearby
Hotel knowledge
Breakfast is served from 7:30am on weekdays.
Harbour House
Fictional hotel · Connected concierge demo
See the concierge in context below
Live product proof
See what your guests see.
Ask about breakfast, parking, check-in or bringing a dog. The working concierge is embedded in a fictional hotel website so you can judge the experience in context.
Demo only — do not enter personal, booking or payment information.
harbourhouse.example · Fictional hotel
Harbour House
Rest, restored · The Cornish coast
Arriving today?
Everything before the door
Ask about parking, check-in, breakfast and bringing your dog.
Need a person?
Reception remains close
Personal or uncertain requests can return to the hotel team.
Harbour House Concierge
Here to help
Good afternoon! I’m the concierge at The Harbour House Hotel. How can I help with your stay?
Concierge intelligence
One conversation.
Several trusted sources.
Ayzynx decides whether a guest needs an approved hotel answer, live local information, weather, a focused clarification or a member of staff—before it responds.
02
Conversation that carries forward
Short follow-ups such as ‘another’, ‘closer’ and ‘cheaper’ keep their meaning.
03
Live local context
Weather and nearby places are checked only when the guest’s request needs them.
04
Human judgement stays human
Bookings, payments, personal arrangements and uncertain policies return to staff.
Hotel-controlled by design
A clear view of what
your concierge knows.
The existing dashboard keeps hotel information, concierge behaviour, branding and publishing controls in one place.
Harbour House
Fictional dashboard preview
Overview
Concierge health
Published information is available to guests.
Status
Ready
Hotel knowledge
Configured and reviewable
Live services
Configured and reviewable
Staff handoff
Configured and reviewable
Hotel-matched branding Contextual conversation Clear operational limits
The guest journey
One question can shape the whole stay.
Hotel questions arrive at three critical moments. Ayzynx gives each one a useful answer without making your service feel automated.
- 01
Choosing the hotel
“Can I bring my dog — and where can we walk nearby?”
The guest gets a useful answer without leaving your direct-booking journey.
- 02
Planning the stay
“What time is check-in, and is there somewhere to park?”
Arrival details are clear before they become another email or front-desk call.
- 03
Already in-house
“Is breakfast included, and when does it finish?”
Routine questions are answered while your team stays present with guests.
Onboarding, without the project
We handle the setup.
You approve the details.
Ayzynx is configured around your property. Your team does not need to build a knowledge base or manage another technical implementation alone.
Setup is included for founding pilot hotels
- 01
We gather what guests need
Your website, policies, guest guides, amenities and local recommendations become the approved source material.
- 02
We prepare it with your team
You review the knowledge, tone, branding and the requests that should go directly to staff.
- 03
We place it on your website
Ayzynx is added to one hotel website, then its information is reviewed and optimised with you each month.
Operational reliability
Answers when it knows.
A person when it matters.
Good hotel service includes knowing when a request needs judgement. Ayzynx supports that boundary instead of pretending every question should be automated.
Guest request · Room 14
Tonight, 21:42
“Could you help me arrange a surprise anniversary dinner tomorrow?”
Escalated to the agreed staff route
The request is personal and requires hotel judgement, so the concierge explains that a member of staff will follow up.
- Answers use approved hotel information
- Your hotel remains the source of truth. Information can be updated whenever policies or operations change.
- Uncertainty has a human route
- Sensitive, personal or unclear requests can follow the staff escalation process agreed during setup.
- Payments stay in your existing systems
- Ayzynx does not take payments or ask guests to put payment details into the concierge.
The live demo uses a fictional hotel dataset and should not be used for personal, booking or payment details.
Founding Hotel Programme
A focused pilot for independent hotels.
We are onboarding a small group of hotel partners who want a carefully configured concierge and a direct voice in how Ayzynx develops.
If the fit is not right for your hotel, we will say so.
Founding Hotel Pilot
£149/ month
- One hotel website
- Hotel knowledge setup
- Concierge styled to your hotel
- Unlimited guest questions, subject to fair use
- Email support
- Staff escalation setup
- Monthly knowledge optimisation
No long-term contract. Setup is included. Custom pricing may apply for multi-property groups or advanced integrations.
Discuss your hotelPractical questions
What hotel teams ask us.
The details that usually determine whether Ayzynx is a sensible fit.
Does Ayzynx replace hotel staff?+
No. It handles repeatable guest questions and local discovery while keeping bookings, judgement calls, sensitive issues and personal arrangements with the hotel team.
How does Ayzynx know about my hotel?+
Ayzynx answers from information you approve, including your website, guest guides, policies and local recommendations. Your team can update that information as things change.
What happens when it does not know?+
Ayzynx can avoid guessing and direct an uncertain, sensitive or personal request to the staff escalation route agreed during setup.
Will this work with our current website?+
Ayzynx is designed for existing hotel websites. We review compatibility before you join the pilot and handle the agreed setup with your team.
How much work is required from our staff?+
We do the initial organisation and configuration. Your team supplies or approves the hotel information, reviews the concierge and tells us who should receive escalations.
How quickly can we go live?+
Timing depends on the information available and your website setup. We agree a realistic launch plan after reviewing your hotel rather than promise a fixed date upfront.
Can we update its answers?+
Yes. Hotel information can be reviewed and updated through the existing dashboard, then published when your team is ready.
Does it support local recommendations?+
Yes. Ayzynx can combine hotel-curated recommendations with live nearby-place results, while keeping opening information and live details appropriately qualified.
Does it work on mobile?+
Yes. The concierge is designed for the mobile web experience guests use before arrival and throughout their stay.
How is guest data handled?+
The public demo asks guests not to enter personal, booking or payment details. Production setup, retention and escalation routes are agreed with each hotel; see our Data Handling page for the current public explanation.
Can it match our hotel branding?+
Yes. The existing branding controls cover core colours, logo and greeting so the concierge can feel part of the hotel website.
The next step
Tell us about your hotel.
We’ll review your website and follow up to arrange a 15-minute introduction focused on your guest questions, team and current setup.
- 15-minute introduction
- No obligation
- No meeting booked automatically
What happens after submission?
We review your hotel and reply using your preferred contact method. If Ayzynx appears relevant, we arrange the introduction.
No obligation. Your details are used only to respond to your enquiry. No meeting is booked automatically.
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