Data handling
How information moves through AYZYNX
A practical description of the information AYZYNX uses to provide the website concierge, optional AI receptionist and client workspace.
Hotel and account information
The hotel supplies business contact details, approved website domains, account users, service configuration and operational knowledge. AYZYNX stores this information in the hotel’s tenant-scoped workspace so the service can be configured, supported and secured.
Website concierge conversations
A guest’s question, the concierge response, timestamps, channel, outcome and limited technical metadata are processed to answer the request, preserve conversation context, identify knowledge gaps and report service activity to the hotel. Guests should not enter card details, identity documents, health information or sensitive booking data.
Telephone conversations
When a hotel activates the AI Receptionist, the telephone provider supplies call identifiers, masked routing details, call status and duration. AYZYNX can store text turns, intent, outcome, escalation state and a call summary. Raw call audio is not stored by AYZYNX by default. The hotel agrees the greeting, AI disclosure and escalation route before activation.
AI and live information services
Approved hotel context and the current guest question may be sent to the configured AI provider to prepare a response. Location or weather requests may also use live places and weather providers. AYZYNX limits provider requests to the information needed for the requested function and does not intentionally send payment-card details.
Staff escalation
Where configured, an uncertain, sensitive or operational request is marked for the hotel’s agreed staff route. The hotel remains responsible for the human response and any action taken. Emergency prompts direct the caller or guest to appropriate emergency or hotel channels rather than allowing the AI to improvise a procedure.
Billing and agreement records
AYZYNX stores the accepted agreement version, business and signatory information, acceptance timestamp and subscription state. Stripe processes card details and returns customer, checkout, subscription, invoice and payment status identifiers; AYZYNX does not receive full card numbers.
Access, export and deletion
Hotel users can access service information through their authenticated workspace. Requests for a copy, correction or deletion of personal information can be sent to contact@ayzynx.com. AYZYNX verifies the request and applies the service agreement, legal record-keeping duties and the published retention approach before exporting or deleting information.
Further information
The Privacy Notice explains individual rights, the Subprocessors page identifies important service providers, the Data Processing Terms describe the hotel–AYZYNX processing relationship, and the Security page summarises current technical and organisational controls.
Last updated 1 September 2026 · Questions: contact@ayzynx.com