AYZYNX · PHONE CHANNEL

AYZYNX answers
the phone.

Give callers the same accurate AYZYNX Concierge experience as website guests, with one knowledge base, dashboard and escalation policy.

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PHONE CHANNEL

AYZYNX answers the phone.

Hear AYZYNX answer routine questions and pass an allergy request to reception.

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0:00 / 1:25

Harbour House

Fictional AI receptionist call

Demo
View transcript
  1. Guest

    Hi, erm, I've got a booking tomorrow. I think we'll arrive at about half eight. Is that alright?

  2. AYZYNX

    Yes, that's absolutely fine. Check-in starts from three. If you arrive around eight thirty, reception will still be open and ready for you.

  3. Guest

    Perfect. And is there parking at the hotel?

  4. AYZYNX

    Yes. We have complimentary parking behind the hotel. Use the Harbour Lane entrance, then follow the signs for guest parking.

  5. Guest

    Okay, brilliant. We're bringing our little boy. What time is breakfast?

  6. AYZYNX

    On weekdays, breakfast is served from half seven until ten. There is a children's menu, and we can provide vegetarian, vegan and gluten-free options.

  7. Guest

    Great. He's got a nut allergy. Can you make a note of that?

  8. AYZYNX

    The kitchen needs to confirm allergy arrangements directly. I won't change your booking, but I can flag this for reception so they can contact you before arrival.

  9. Guest

    Yeah, please. That would be really helpful.

  10. AYZYNX

    Of course. Please leave your name and preferred contact number with reception when they follow up. Is there anything else you'd like to check?

  11. Guest

    No, that's everything. Thanks for your help.

  12. AYZYNX

    You're very welcome. We look forward to seeing you tomorrow. Have a good evening.

One source of truth.

  • Answers routine calls at any hour
  • Uses the same approved hotel knowledge as the website channel
  • Captures messages and lead details
  • Hands sensitive or uncertain requests to your team

Your knowledge. Your escalation rules.

Choose website, phone or both during onboarding. Phone routing and usage requirements are confirmed before activation.

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